Privacy policy

Effective Date: January 1st, 2024

Protekta Inc. (USA)
9450 SW Gemini Dr, PMB 18989
Beaverton, OR 97008-7105
Email: infous@protekta.com
Website: https://www.protekta.com

1. Introduction — plain and simple

Protekta Inc. (“Protekta”, “we”, “our”, or “us”) values your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, and the rights you may have, including rights under California law. By visiting our website or using our services, you agree to the collection and use of information in line with this policy.

2. Scope

This policy covers personal information collected through our website, applications and other online services, as well as information collected offline when you interact with us (for example, when you contact sales or support). It applies to individuals in the United States, including California residents.

3. Information we collect

We collect the following categories of personal information:

A. Identifiers
Name, email address, postal address, phone number, account username, company name and other contact identifiers.

B. Contact and transactional information
Order history, billing/shipping address, payment method information (note: we do not store full credit card numbers on our systems — payment processors do), invoices, and communications with us.

C. Internet or network activity
IP address, device and browser information, operating system, referring/exit pages, pages visited, search terms, and other usage data collected by cookies and similar technologies.

D. Commercial information
Products or services purchased, order and return history, and other purchasing data.

E. Professional information
Job title, employer, and business contact details.

F. Inferences and derived information
Aggregate analytics and profiles based on your interactions with our services (used to improve our services and personalize content).

G. Sensitive personal information
We do not intentionally collect sensitive personal information (such as precise geolocation, racial or ethnic origin, health, social security numbers, or payment account numbers) for general business purposes. If we need to collect sensitive categories for a specific purpose, we will do so only with explicit notice and, where required, consent.

4. How we collect personal information

We collect information:

• Directly from you when you enter it (e.g., contact forms, account creation, purchases).
• Automatically through cookies and similar tracking technologies when you use our website.
• From third parties such as service providers (payment processors, shipping companies, analytics providers), publicly available sources, and business partners.

5. Why we collect and how we use personal information

We use personal information for the following business purposes:

• To provide, operate, deliver and improve our products and services.
• To process orders, payments, returns and refunds, and to prevent fraud.
• To communicate with you about orders, accounts, service updates and marketing (where you have consented).
• To respond to inquiries, complaints, and legal requests.
• To provide customer support and troubleshooting.
• To perform analytics, measure and improve site performance and user experience.
• For security, auditing and fraud prevention.
• To comply with law and protect our legal rights.

We will not use personal information for materially different purposes without notifying you.

6. Sharing personal information

We may disclose personal information to:

• Service providers and vendors who perform services on our behalf (payment processors, hosting providers, logistics, analytics, marketing services). They are contractually prohibited from using your data for other purposes.
• Affiliates and subsidiaries for business administration and consistent service delivery.
• Law enforcement or government agencies when required by law or to respond to legal process, or to protect rights, property or safety.
• Business transfers: in connection with a merger, sale, reorganization, financing or acquisition of assets we may transfer personal information as     part of that transaction.

We do not sell personal information for money. If we ever engage in a transaction that is considered a “sale” or “sharing” under California law (including sharing for cross-context behavioral advertising), we will provide a clear opt-out mechanism for California residents.

7. Cookies, tracking and targeted advertising

We use cookies and similar technologies to collect usage information and improve our services. You can manage cookie preferences through your browser settings and, where available, our cookie preference tools. Some cookies are necessary for site functionality; disabling them may limit features.

We may use third-party analytics and advertising services that collect information about your online activities across sites and overtime. If you are a California resident, you have the right to opt out of any such “sale” or “sharing” of personal information (see Section 9).

8. Data retention

We retain personal information as long as necessary to provide services, meet legal obligations, resolve disputes and enforce agreements. Retention periods depend on the type of information and the purposes for which it was collected. When no longer needed, data will be securely deleted or anonymized.

9. California privacy rights (CCPA/CPRA)

If you are a California resident, the California ConsumerPrivacy Act and the California Privacy Rights Act grant you certain rights regarding your personal information:

Right to Know / Right to Access — You may request categories and specific pieces of personal information we have collected, the sources, purposes of collection, categories of third parties with whom we share, and the specific pieces of personal information we have collected about you.

Right to Delete — You may request deletion of personal information we hold about you, subject to certain legal exceptions.

Right to Correct — You have the right to request correction of inaccurate personal information.

Right to Opt Out of Sale or Sharing — You may opt out of our sale or sharing of your personal information for cross-context behavioral advertising. We currently do not sell personal information for money, but if we do, California residents will be provided an opt-out. To exercise this right, please use the opt-out link on our website or email infous@protekta.com with “Do Not Sell or Share My Personal Information” in the subject line.

Right to Limit Use of Sensitive Personal Information— Where we process sensitive personal information for permitted purposes, you may have the right to limit that use.

Right to Non-Discrimination — We will not discriminate against you for exercising your California privacy rights.

How to submit a request
Submit requests by email to infous@protekta.com or by mail to the address at the top of this policy. For access and deletion requests, we will need to verify your identity before responding. If you designate an authorized agent, we will require written authorization and verification of your identity.

Verification
We will verify requests using the information you provide and may require additional information to confirm identity. We will respond to verifiable requests as required by law.

10. International transfers

If we transfer personal information outside the UnitedStates, we will take reasonable steps to ensure it receives appropriate protection (e.g., contractual protections with service providers).

11. Security

We implement reasonable administrative, technical and physical safeguards to protect personal information. While we work to protect your data, no transmission or storage system is completely secure. We cannot guarantee absolute security.

12. Children’s privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will take steps to delete it. For California residents age 13–16, we will comply with applicable opt-in requirements for certain disclosures and sales where required by law.

13. Third-party links and services

Our site may link to third-party websites or services that have their own privacy policies. We are not responsible for their content or practices — review third-party policies before providing personal information.

14. Do Not Track

We do not currently respond to browser “Do Not Track” signals.

15. Changes to this Privacy Policy

We may update this policy periodically. When we do, we will post the revised policy on our website with an updated “Effective Date.” Material changes will be posted with notice where required by law.

16. Contact us

Questions or requests? Contact us at:

Protekta Inc. (USA)
9450 SW Gemini Dr, PMB 18989
Beaverton, OR 97008-7105
Email: infous@protekta.com